Workshop Bookings Support and Terms & Conditions


Online Workshops

What’s Included
Online Workshops generally consist of a package which may include, but is not limited to, the following;

  • Pre-recorded workshop video lesson guide (a link will be shared upon purchase to allow the customer to access exclusive online streaming service),
  • Delivery of materials and/or resources relevant to the workshop content (delivery of hands-on art making materials will be delivered by courier, delivery of resources such as lesson plans, teachers notes, links and information packs will be available as downloadable documents provided to the customer upon purchase), and
  • Online webinar group session facilitated by the workshop presenter and hosted by Zart (a link will be emailed to the customer upon purchase, whereby the customer will invited to join the online session on the specified date & time).

    Workshop Videos
    Workshop videos will be delivered to customers in your Booking Confirmation Email. Delivery will be provided via private URL link where the videos can be streamed online.
    Videos are available for registered participants to access prior to, and for 12 months following, the workshop date.

    While it is not essential it is highly recommended that participants have at least watched the workshop videos, and ideally had a go at any art making activities, prior to attending the live online webinar group session.

    Materials Kit Delivery
    Materials Kits will be sent to the customer prior to the workshop date. If you do not receive your kit delivered within 3-4 days prior to the workshop date, please contact Zart to request courier tracking.

    Standard freight charges apply for all kit deliveries. Freight charges are calculated based on the customers delivery location and applied at checkout for the customer to review before committing to purchase.

    Online Webinar Sessions
    Online group sessions are designed to be a continued conversation following the information presented in the Workshop Video (where provided).
    These sessions are a chance for presenters to expand on activities, ideas and information, as well as providing a platform for participants to ask questions, share outcomes, and meet and network with colleagues from around Australia.

    Zart currently uses Zoom Webinar and/or Hubilo platforms to host our online workshop sessions. Participants will be sent the information required to access their selected session in their Booking Confirmation Email.

    Teachers Resource Notes
    Workshops often include a set of Teachers Resource Notes which can be downloaded from the private Workshop Video Page (link provided in the Booking Confirmation Email).

    Technical Requirements & Preparation
    Participants will need the following prepared / set-up prior to attending their online webinar session:

  • PC desktop & monitor, iPad/Tablet, or Smart Device with reliable internet connectivity.
  • Webcam
  • Microphone
  • Access to Zoom Webinar
  • Space to Work (for guided hands-on art making OR note-taking, following along with resources, etc)
  • A Quiet Space with no noise or distractions

    Webinar Recordings
    To protect the privacy of our participants and presenters, please note that we do NOT allow recordings of our online workshop webinar sessions, unless specifically stated otherwise.

    Workshop Images
    Please be advised that during some online sessions participants may be invited to share photos and images of their outcomes in a shared space (such as Padlet). The participant understands and agrees that any images shared in this format may be used by Zart for printed and digital marketing and promotional purposes.

    Technical Issues
    Troubleshooting & technical assistance will be available before and during all online webinar sessions to help with any issues you may be facing, however it must be noted that Zart is not responsible for any customer technical or connectivity issues that are outside of our control. Refunds will not be given for participant non-attendance, or disruption to attendance, found to be caused by technical faults not caused by Zart or that are not within our control.



    General Information

    Payment Terms
    Invoices to account must be paid within 30 days, alternatively bookings can be made with Credit Card upfront online.

    Booking Confirmations
    Once booking has been made you will receive an email confirmation within 24 hours.
    Invoices will be sent by email to the participant OR to your school accounts directly, depending on method of booking.
    If you do not receive your confirmation or invoice, please contact Zart.

    A written/emailed notification of cancellation must be received by Zart prior to the workshop starting time.
    If you need to cancel, please do so as soon as possible, as your place could be given to someone on a waiting list. If Zart is compelled to cancel a workshop, you will be advised as soon as the decision is made, and all moneys paid will be refunded.
    For cancellations where workshop materials have already been delivered, but not used, please contact Zart to discuss arrangements for returning goods.
    Please be advised that credits/refunds may not be available for cancellations where workshop videos have already been delivered and viewed by the customer, and/or where materials have already been used.

    Failure to attend an onsite workshop, or live online webinar workshop session, without prior written cancellation will result in the forfeit of any possible refund and your invoice will need to be paid in full.

    You will receive a Professional Learning Certificate via email once a workshop session has concluded and your attendance has been recorded.

    Waiting List
    If a workshop is full, feel free to contact Zart to place your name on a possible waiting list. You will be notified if a place becomes available or another workshop session is scheduled.



    Onsite Workshops

    Health, Hygiene and Safety
    Zart practices a health & hygiene regime for all our public spaces which includes the regular cleaning & disinfecting of frequently touched surfaces, common areas and facilities.
    Complimentary Hand Sanitizer is available to all guests as they enter and leave the premises. Any guest, presenter or staff not feeling well or displaying symptoms of illness are kindly asked not to attend our premises, and to seek appropriate medical advice.

    Conditions of Entry
    A booking must be made prior to the workshop. Mobile phones must be switched off or turned to silent during the workshop.
    At no time are children to accompany their parent to the workshop.

    Onsite Workshop Materials & Catering
    All materials are provided as part of the cost of the workshop, however, you are welcome to bring your own items if you wish to add a personal touch.
    Materials are provided in an individual kit for you to use on the day, and then take home and keep when you are finished.

    Onsite Workshop Teachers Resource Notes
    Workshop notes may or may not be provided by the presenter where appropriate.

    Onsite Workshop Catering
    Individual catering is provided for onsite workshops. Please ensure that any Dietary Requirement information is provided at the time of booking, or at least prior to the workshop date.

    What To Bring
    Nothing but an open and optimistic attitude! All materials and catering are supplied by Zart. You may wish to bring a camera to capture your progress throughout the day as well as inspiration from other participants, the consultations and of course, our Student Gallery.

    Workshop parking
    Parking is not available on site for workshops at Zart. After booking a workshop a parking map will be provided with your booking confirmation.