Zart Terms & Conditions
Delivery and Risk
We will deliver to you by leaving the product at the delivery address specified in your order.
Risk in the products pass to you upon delivery to that address. You are responsible for any loss or damage to the product from the time of delivery.
We take all reasonable measures to meet the delivery times stated on our order confirmation, however those delivery times are provided as an estimate only and are not a fixed time frame.
Delivery time estimates commence from the time we accept your order. Subject to our obligations under the Australian Consumer Law, this estimate is not binding upon us.
Return of faulty goods or claims for under delivery
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Each item is intended for use for the purposes described and not for any other purpose and all instructions, warnings and limits for use must be followed. Naturally, any item to be used by a child requires careful adult selection and use should be under proper adult supervision. Items must only be used by children of appropriate age. Guidelines are given but the final decision must be made by the selecting adult taking into account the nature of the child concerned.
Zart offers a 12 month warranty on all products from date of invoice unless stated otherwise. If you notify our Customer Service Team of a fault within 30 days of date of invoice and we accept of your claim, we will, in our discretion, repair or replace the product or provide a refund or a credit note for the amount paid by you.
You should carefully check your delivery to ensure all items match your order and are not damaged, as any claims for incorrect/not ordered items, short supply/deficiency in the quantity of goods, or damaged on delivery must be lodged with our Customer Service Team within 7 days of the date of delivery. If you receive goods in error which were not ordered we require these to be returned and that you notify us within 7 days so we can arrange collection and return of the items. For deficiency claims where we hold a proof of delivery, we may require you to supply a statutory declaration.
No returned goods will be accepted by us (even if we agree for you to return goods to us at our cost) if they have been tampered with or misused by you or any other person; if they are goods expressly sold on a non-return basis; or if you have not previously notified the Customer Service Team; or if you do not return the goods to us within 30 days of our request for you to return the goods (unless we advise you that you are not required to return the goods to us); or if you have damaged the goods; or if the fault, damage or defect is the result of fair wear and tear. Supporting documentation including proof of purchase and photos supporting the claim will be required and you may need to supply a statutory declaration signed by a justice of the peace. Our Customer Service Team may ask you to provide images to substantiate any refunds, exchanges or credits. Where any of the conditions for making a claim have not been met, the goods shall be returned to you at your expense.
For heavy or bulky items which cannot be returned to us, you must permit us to inspect the goods upon request within 30 days of you notifying our Customer Service Team of a fault, damage, defect or non-compliance in the goods. If you do not permit us to inspect the goods, you are deemed to have accepted the goods and are deemed to agree that the goods are not faulty, damaged, defective or non-compliant.
Return of goods for change of mind returns
If you wish to return the goods due to a change of mind, we will provide a refund or a credit note (at our discretion) for the equivalent amount you paid, provided that you notify our Customer Service Team within 30 days of delivery of the goods and that you return the goods in the same condition as they were delivered.
Our Customer Service Team may ask you to provide images to substantiate any refunds, exchanges or credits
Returns for change of mind will be at your cost. Alternatively, we can arrange to pick up the returned item from you. This service incurs a mandatory Return Freight and Handling Charge of 20% of the invoiced value.
We do not accept change of mind returns for books/published materials.
Placing an Order
When you would like us to supply a product to you, you may place an order on our website.
Your order constitutes an offer to purchase our products and we may accept or reject your order at our discretion. For example, we may decide not to accept your order if a product ordered is not available or if we do not receive payment from you.
Where we do not accept your order, we will endeavour to notify you by email or telephone within a reasonable time after you submit your order.
You warrant that all information contained in your order is correct. Any costs we incur by relying on incorrect or inadequate information may result in an additional charge to you.
An order cannot be varied, cancelled or withdrawn by you unless we agree in writing.
The information, descriptions, specifications and samples of products which appear on our website and in our catalogues are solely given for identifying our products and are approximations only.
You understand that we will take reasonable steps to supply you with products as described, but sometimes the exact product may not be available. You agree that we may supply you with an alternative, similar product in satisfaction of your order.
Subject to any guarantees under the Australian Consumer Law, small deviations or slight variations from the products described which do not substantially affect your use of the products will not entitle you to reject the products on delivery or make any claim in respect of them.
Zart reserves the right to amend these Conditions at any time. Any amendments will be effective when we publish the amended Conditions on our Website.
Your continued use of our Website and your purchase of any goods constitutes an agreement by you to be bound by these Conditions (as amended).
Each time you place an order with us and on each day during the term of the agreement, you acknowledge either receiving or having the opportunity to review a copy of the Conditions. Please ensure that you check this Website regularly to familiarise yourself with any amendments.