Professional Learning FAQ

• All packages are purchased for a 12 month period.
• Access to the Zart Education On Demand library is active from within 1 business day from the time of purchase, and continues for 12 months. 
• Professional Learning credits are automatically applied to the purchaser's Zart Store account login immediately after the purchase, and available to use straight away.

No, all packages begin activation from the date of purchase.

No, at the end of your package period you will need to purchase a new package for the next 12 months.

Once purchased, your Professional Learning credit value will be automatically applied to your online Zart Store account*. Simply apply this credit to any future Professional Learning workshop at checkout to redeem.
Note: The credit value will be applied to the account login used to purchase the package.

No, your Professional Learning credit will be applied to the account login used to purchase the package.You cannot transfer or split the usage of this credit to any other account or login.
However, the purchaser may book for another person, using the credit on their account login to purchase a workshop on someone else's behalf.

Professional Learning credits may only be used for the purchase of:

• Online, Onsite or Live Online workshop courses.
• Workshop Material kits

• Materials for Online Workshops are available to purchase as a complete pre-made kit for individual use*. These kits contain everything you need for 1 person to complete the art making activities presented in the course.
• Learners may also choose to use their own materials and/or purchase additional individual items as needed*.

*standard freight charges apply

• All Online workshop courses & videos are delivered via the Zart Education On Demand platform. 
• To access your purchased online course, all you need is your Zart Education On Demand login & password, using a device and connection able to stream videos.

No, all workshop course videos are only available to watch via online streaming.

Online Workshops are designed for a single learner to complete. They cannot be shared or split between users.

Courses are available to access for a minimum of 12 months.

• Once booked, you will receive a booking confirmation email (sent to the email address of the purchasing Zart Store account login).
• Reminder emails will be sent to participants prior to the workshop date with further details for attending.

• All Materials and Catering are provided for you on the day.
• Please provide dietary requirements when booking.

Onsite parking is available for workshop attendees.

• Please contact Zart as soon as possible to cancel your booking, as your place may be given to someone on a waiting list.
• Cancellations may be made up to 3 days prior to the workshop date. 
• Failure to attend an onsite workshop or live online session without prior written notice of cancellation may result in the forfeiture of any refund, and full payment of your invoice may still be required.

No, at no time are children to accompany parents to the workshop.

All Live Online workshops automatically include a materials kit delivered as part of the workshop price*. You do not need to purchase anything separately.

*standard freight charges apply

No, our Live Online workshop sessions are not recorded to view afterwards.

Please contact us at education@zartart.com.au and we will assist you.