Frequently Asked Questions

We have improved the security of our accounts which means logging in operates a little differently. Please attempt to activate your account using your email address and entering the automated one-time-pin. If you are unsuccessful, please contact customer service to resolve the problem.

You are welcome to purchase anytime using your email address.

Zart Business Accounts

We also offer business accounts for ABN holders.

• Receive 30 days payment term
• Allow your team to buy directly from our website.
• Setup multiple locations, manage buyers per location.
• Receive a sign-up 10% discount on 1st order for each buyer
• Collect reward points

Sign-up here for Zart business account

Our Zart business account customers receive a 30 days from the statement date as default payment term.

Ownership of goods does not pass to the customer until paid in full.

To login, you will need your registered email address and a one time pin be sent to your email.

Our delivery fee is based upon your location and order value (inc. GST). Click here to view our rates.

We aim to despatch all orders within 24 hours and they generally take 2-5 business days to be delivered in to metro areas. ( Note : We do not deliver to P.O box address)

Please allow additional time for regional locations.

You can track orders in multiple ways:

1. We will email you once your order has been despatched, this includes a link to track your order.
2. Login to the website using your email address and track your order from the website.
3. Customers with Shop app, can also track their orders in through the app.

Occasionally goods may arrive damaged or defective. To make a claim please notify our Customer Service Team within 7 days of receipt of goods. We will arrange a replacement of goods or if necessary a credit note or refund. Please be advised that we may request images to assess and process your claim.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and delivery fees. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges

Change of mind items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

While there has been a reduction in fuel excise (tax), the underlying
fuel price has risen and substantially eroded the benefit of the reduction in
the fuel excise. That’s why none of us are seeing a decrease in freight costs
at this point.

Not to the same extent as the general public. As advised by our freight
providers, freight companies receive a much smaller benefit, around 5.7 cents
per litre, compared to 26.3 cents per litre for consumers. This reflects the
differences in how taxation works for businesses versus the general public.

Yes. These savings are reflected in the current rates charged by freight
providers.

We’re monitoring the situation closely and will pass on any meaningful
cost savings if they come through.

While there has been a reduction in fuel excise (tax), the underlying
fuel price has risen and substantially eroded the benefit of the reduction in
the fuel excise. That’s why none of us are seeing a decrease in freight costs
at this point.