By: Vendor

Frequently Asked Questions

Easily resolve your queries with our handy page.

Important notice: The impact of rising fuel costs

As a result of the Middle East conflict, like all suppliers across Australia, we are experiencing a sharp increase in fuel-related freight costs. We have recently been advised by our freight partners that fuel surcharges applied to deliveries will now be adjusted more frequently and will increase by as much as 50% from 1 April.

We have worked hard to absorb these increases where possible. However, given the scale and speed of the changes, we have found it necessary to introduce a temporary freight surcharge to help offset rising delivery costs. We are currently working with our freight partners to confirm the timing and rate of the surcharge and expect to have clarity in the next few days.

We understand that schools and early learning centres are also facing cost pressures. Our focus is on managing these changes as carefully as possible while continuing to deliver the reliable service you depend on.

Any surcharge introduced will be aligned with actual freight cost increases, reviewed regularly, and removed as soon as fuel prices stabilise.

We will keep you informed of any changes and will always aim to provide as much notice as possible.

New Website

Why can't I activate my account?

We have improved the security of our accounts which means logging in operates a little differently. Please attempt to activate your account using your email address and entering the automated one-time-pin. If you are unsuccessful, please contact customer service to resolve the problem.

Accounts & Website

How can I open an account with Zart?

You are welcome to purchase anytime using your email address.

Zart Business Accounts

We also offer business accounts for ABN holders.

  • Receive 30 days payment term
  • Allow your team to buy directly from our website.
  • Setup multiple locations, manage buyers per location.
  • Receive a sign-up 10% discount on 1st order for each buyer
  • Collect reward points

Sign-up here for Zart business account

What payment terms are offered by Zart?

Our Zart business account customers receive a 30 days from the statement date as default payment term.

Ownership of goods does not pass to the customer until paid in full.

How do I login to the website?

To login, you will need your registered email address and a one time pin be sent to your email.

Orders, Delivery & Returns

How is delivery fee calculated?

Our delivery fee is based upon your location and order value (inc. GST). Click here to view our rates.

How long will it take to receive my order?

We aim to despatch all orders within 24 hours and they generally take 2-5 business days to be delivered in to metro areas. ( Note : We do not deliver to P.O box address)

Please allow additional time for regional locations.

How do I track my order?

You can track orders in multiple ways:

  1. We will email you once your order has been despatched, this includes a link to track your order.
  2. Login to the website using your email address and track your order from the website.
  3. Customers with Shop app, can also track their orders in through the app.

How do I return a product?

Occasionally goods may arrive damaged or defective. To make a claim please notify our Customer Service Team within 7 days of receipt of goods. We will arrange a replacement of goods or if necessary a credit note or refund. Please be advised that we may request images to assess and process your claim.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and delivery fees. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges

Change of mind items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Contact Us

  • Customer Service


    Send us a message

    Live Chat (7am to 6pm AEST)
    1300 889 925 (7am to 7pm AEST)
    Monday to Friday, Public Holidays vary
Our Contact Centre is based in Sydney, Australia; see below for our Holiday Opening Hours.

Australia Day (7am - 3pm), NSW King’s Birthday (8am - 4pm), NSW Labour Day (8am - 4pm), Working days in between Christmas & New Year (8am - 4pm)

Christmas Eve (when it falls on a weekday) is considered a normal working day for Customer service (hours may differ).

We are closed on the following public holidays: New Year’s Day, Good Friday & Easter Monday, Anzac Day, Christmas Day, Boxing Day

For any other enquiries, please contact us during our standard hours.
Available Monday to Friday, 7am - 7pm (AEST)

Acknowledgement of Country

In the spirit of reconciliation, Zart acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and culture. We pay respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.